HOW CAN I PLACE AN ORDER?
- Infrared Watches offers timepieces.
To start with your first Infrared purchase, browse for your preferred watch and click on it. Once routed to the watch’s category page, click on the watch image or title.
A prompt will appear on the right side of the website. Click on “Checkout," here, see the details of your purchase- price, quantity, and a current subtotal of the products/s in your cart. If you have a coupon, you can input the code in the “Coupon Code” box and hit “Apply Coupon.”
The discounted amount will not be displayed automatically unless you “Proceed to Checkout” page. Here, the final discounted amount will be displayed before placing your order.
I CAN’T COMPLETE MY ORDER DUE TO ERRORS. WHAT TO DO?
- Common errors while placing an order occurs mainly during the checkout process. Such errors may have something to do with your credit card’s billing information or insufficient card balance. You can try checking if the addresses match or call your bank directly for assistance.
At times, you may have put an incorrect security code in the order causing the error. To fix this, kindly double check your order during checkout and make sure that all information is correct. Visa, MasterCard, and Discover have three digits security code located at the back of the card while American Express has four digits at the front of the card.
Also, do not attempt to place multiple unsuccessful orders as this may result in numerous credit and debit card authorizations. If the issue continues, kindly contact our customer service anytime via email at email@example.com or thru live chat from 9 PM to 6 AM EST.
WHAT ARE YOUR PAYMENT METHODS?
- We accept major credit cards (Visa, MasterCard, American Express, Discover).
WHAT IS YOUR SHIPPING POLICY?
- We begin processing your order within 3-5 business days after it is submitted. Express delivery takes 3-6 business days; Fast Courier takes 5-11 business days; and Standard Shipping takes 3-4 weeks.
CAN I TRACK MY ORDER?
- Yes, a tracking number is sent to the email address provided within 1-2 business days. Otherwise, kindly contact our customer service if you have not received anything.
WILL I HAVE TO PAY INTERNATIONAL TAXES AND DUTIES?
- Your order may be subject to import duties and taxes, levied once a shipment reaches your country. The general amount for the duty and tax fees are about 20% of the CHF amount of the merchandise. However, this is just a general guideline and may vary depending on the country order was shipped. For further information contact your customs office for specific amounts and percentages.
Infrared Watches cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions, custom agents may delay delivery of some packages.
CAN I CANCEL OR CHANGE AN ORDER?
- Yes, if your order hasn’t reached the fulfillment stage, meaning, it has not been prepared and shipped then you can cancel or change the order. It is important to seek help from our customer service to process your request. Made-to-order or customized orders cannot be canceled.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
- Any items can be returned or exchanged only once for any reasons within thirty days (30) after the order is received. The item must be in the same condition upon delivery with its original packaging and tags still intact. Please first contact our customer service if you wish to exchange or return an item. The order number and the reason are required in order to process the request. Failure to contact our customer support will cause delays and may result in forfeiting your chance of returning or exchanging the item.
HOW DO I GET STARTED USING MY WATCH?
- Congratulations on your purchase! To start, instructions are found in the watch’s guidebook along with the warranty card. Kindly read the instructions carefully before using your watch to avoid any damages. For any questions, contact our customer service.
HOW LONG IS THE WARRANTY AND WHERE CAN I FIND ITS RELATED INFORMATION?
- All watches have a two-year warranty. You can find all the applicable information on the watch’s manual included in the box. For more questions, kindly contact our customer service.
HOW DO I GET MY WATCH REPAIRED?
- If your watch needs to get repaired regardless if it is under warranty or not, kindly contact our customer service first for assistance.
HOW TO CONTACT CUSTOMER SUPPORT VIA EMAIL?
WHAT SHOULD I EXPECT FROM THE ACTUAL PRODUCTS?
- The actual product may slightly vary from images on this website due to enhancement or screen calibration.